Billing & Financial Services

Learn about our billing policies

Billing, Insurance & Payment Resources

You have the right to receive care, no matter your ability to pay or level of health insurance coverage. At Anna Jaques Hospital, we provide the emergency care and hospital services you need to treat your condition or injury.

Our financial counseling services assist you in a variety of ways:

If you have questions about billing, please call us at 978-834-8300. If you have questions about getting financial help, call us at 978-463-1123

More Billing and Financial Information

Your Hospital Bill

At Anna Jaques Hospital, we understand how overwhelming it can be to manage a health condition for you or your family.  We know that medical bills and insurance can be confusing.

We do all we can to make the process as easy as possible for you.

If you have insurance, we will submit a bill to your insurance company for the care you received. We bill you directly for any copayments, deductibles or other outstanding balances not paid by your insurance company.

You also will receive a bill from the doctors who provide your treatment.

You can pay your hospital bill:

We accept most major credit cards.

When You Can Expect to Pay

Your health insurance plan may require that you pay a deductible or copayment for each hospital admission or service. We usually ask for this payment at the time of service or discharge from the hospital.

We recommend you contact your insurance company to learn about your payment responsibilities. Call the phone number listed on your health insurance card.

Account balances for hospital services are due 30 days from the statement date.

If you are unable to pay in full by that date, contact our Patient Billing department at 978-834-8300 to arrange for making payments.

At Anna Jaques, we offer payment plans and other medical financial aid if you can’t pay a copayment or the full bill right away. If you need to explore payment options, call one of our financial counselors at 978-463-1123 or 978-463-1134.

Our financial counselors also can help you apply for Financial Aid through the Commonwealth of Massachusetts. Many plans are available depending on your income level.

Emergency Doctor Charges

If you received care at the Anna Jaques' Emergency Department, you also may receive a bill from an emergency room doctor. These doctors work for Greater Newburyport Emergency Physicians.

If you have questions about this bill, contact:

Greater Newburyport Emergency Physicians

8 Oak Park Drive
Bedford, MA 01730
Attn: Client Services

Phone: 877-438-0745 or 781-937-4500
Fax: 781-937-4508
Visit Website

Surprise/Balance Billing Protection

When you get emergency care or are treated by an out-of-network provider at an in-network hospital, you are protected from balance billing (also called surprise billing). In these cases, you shouldn't be charged more than your plan's copayment, coinsurance and/or deductible amounts.

You have rights and protection against surprise medical bills. To learn more, see our Balance/Surprise Billing Protection Notice.

Request a Good Faith Estimate

Anna Jaques Hospital is committed to price transparency as part of our mission to provide high-quality, affordable care while complying with federal laws requiring clear and helpful price information be made available to the public.

In some cases, you can ask for a cost estimate of your health care services in advance. This gives you an idea of the cost of your bill. The estimate might include hospital fees, medication costs and medical tests.   For more details, refer to our Right to Receive a Good Faith Estimate of Expected Charges Notice.

Frequently Asked Questions About Billing

I gave my insurance information at the hospital. Why am I receiving this statement?

In some cases, we may not be able to process your insurance information before we mail you a statement. We apologize if this happens to you. Please contact us at 978-834-8300.

The insurance or personal information shown on my statement is incorrect. How do I change it?

Send an email to us with the correct information. Your updates will be shown in our billing system within three days of receiving the information.

Why didn’t my insurance company pay in full?

Many insurance policies require you to pay a deductible, copay or coinsurance amount. To confirm your responsibility, if any, under your policy, please call your insurance company directly or call us at 978-834-8300.

What other bills can I expect to receive?

In addition to the hospital bill, you may get bills from one or more of these other providers who send bills separately. They include, but aren’t limited to, emergency room physicians, pathologists, radiologists and anesthesiologists.

Why do I receive a different account number every time I receive services?

We assign an account number to each case so that we can quickly identify the services if billing questions occur. Your personal medical record number stays the same, and the account number from each case is connected to your medical record.

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