Female patient shaking doctor's hand

Patients & Visitors

Details about your inpatient stay or outpatient visit

Find the Care You Need at Anna Jaques Hospital

At Anna Jaques Hospital, it’s our mission to provide high quality care focused on patient safety. We welcome and treat all patients with compassion and respect.

It’s our goal to continually improve the health of the communities we serve. We do this by being accountable and offering excellent, personable care. We are part of Beth Israel Lahey Health and are directly affiliated with Beth Israel Deaconess Medical Center.

Here’s what you need to know during your visit or stay if you are a patient, family member or any other hospital visitor.

Get the Care You Need 

Living healthy and well depends on having the right team at your side. Anna Jaques Hospital offers you and your family a variety of care options, from primary and emergency care to expert specialty care.

Knowing what option is right for you will save you time, money and improve your health. Learn more about your options for care.

Plan for Your Stay

You may have lots of questions before a hospital stay or procedure. We can help you plan your care. Learn what to expect before, during and after procedures during an inpatient or same-day visit.

  • Get answers to questions about your hospital visit. Call the Admissions Department at 978-463-1044.
  • Learn how to provide insurance information and other data before for your inpatient admission or outpatient procedure. Call the Pre-Registration Department at 978-834-8210.  
  • Schedule pre-admission testing and hospital procedures. Call Patient Scheduling at 978-834-8210.
Case Management

An Anna Jaques’ social worker or case manager can help you and your family plan your care and convey your care wishes during your hospital stay. We connect you to resources in the hospital and your community to support you after your hospital visit. You can call Case Management at 978-463-1136.

Billing & Financial Services

Access billing and financial resources to pay your bill or learn about financial aid options. You also can find price transparency and other billing policies.

Medical Records

Access, make changes to or request copies of your medical records.

Patient Portal

Manage your health care online with My AJH Record. The portal is a free, secure online resource that gives you easy access to your health records.

Visiting Hours & Policies

Visiting hours are from 12:00 pm to 8:00 pm daily.

Most patients are allowed two visitors at a time. Learn more about our visiting hours and policies.

Smoke-Free Campus

Anna Jaques Hospital is a smoke-free environment. Smoking and tobacco use of any kind are prohibited on all hospital property, indoors and outdoors. The policy applies to patients, visitors, employees, physicians, contractors and vendors.

Dining Options   

Please note that hospitalized patients must have physician approval to eat any food other than what is served in their rooms.

We provide nutritious patient meals and several menu options for visitors in our cafeteria. We offer breakfast, lunch and dinner, as well as snacks, seven days a week.

Gift Shop

The gift shop sells a variety of gift and personal items, as well as fresh flowers. Visit us near the hospital’s main entrance. We are open 9:00 am to 7:00 pm, Monday through Friday.

Friends and family can Send a Card to a Patient at Anna Jaques to offer well wishes. Volunteers in our Gift Shop will create and deliver the card to the patient room.


Feel free to contact us at 978-463-1000 if you have any questions about your visit. 

Patient Information

Call us for updates about a friend or family member in the hospital. Please understand that the information we can share is set by federal privacy laws.  

Award-Winning Care

Anna Jacques Hospital has earned awards for the safe, high-quality care we offer.